Customer Experience Solutions
CONTACT CENTER OUTSOURCING
It is a comprehensive service that provides businesses with a dedicated team of professionals to assist customers through phone, email, chat, and social media channels 24/7.
With Contact Center Outsourcing, businesses can improve customer satisfaction, reduce costs, and free up internal resources to focus on their core competencies.
APPOINTMENT SETTING AND REMINDER
It is designed for businesses that want to streamline their appointment scheduling process. We can work with a variety of industries, including healthcare, wellness, and financial services, to schedule appointments and ensure that they are confirmed.
PRE-APPOINTMENT INTAKE SURVEYS
Our service allows businesses to send out customized surveys to customers prior to their appointments, collecting information such as medical history, preferences, and expectations.
Our reporting and analytics provide insights into customer preferences, allowing businesses to improve their services and customer satisfaction rates.
VIRTUAL FRONT DESK
This is a modern solution designed to enhance the patient experience and improve efficiency for healthcare providers.
Our service provides a virtual front desk that manages patient appointments, check-ins, and follow-ups. We also provide reporting and analytics to offer valuable insights into patient behavior and trends.
It is the process of converting written content from one language to another.
Our translators are proficient in over 150 languages and we offer competitive pricing and fast turnaround times.
We use advanced translation software and technology to ensure accuracy and consistency in our translations, while also adhering to industry-specific terminology and best practices.
Our team can also help with website localization, ensuring that your website is culturally appropriate and resonates with your target audience.
Our team members can create subtitles for all types of audiovisual content, including movies, TV shows, webinars, and more.
We can also help with closed captioning, ensuring accessibility for audiences with hearing impairments.
Our interpreters are highly skilled and experienced in simultaneous and consecutive interpretation.
Our On-site Interpretation services are designed to be flexible and customizable to meet the unique needs of each client.
We have highly skilled and experienced interpreters that will make sure everyone can understand and participate in the discussion.
We are committed to helping businesses, organizations, and individuals communicate effectively and succeed in today's global marketplace.
TELEPHONE / VIDEO INTERPRETATION
We will assist with all types of remote communication, including phone calls, video conferences, and webinars.
Our team is familiar with industry-specific terminology and best practices.