The Rise of Remote Interpretation: Flexibility for a Global Workforce
With businesses increasingly operating on a global scale, the need for effective, real-time communication across languages has intensified. Remote interpretation, specifically Video Remote Interpretation (VRI) and Over-the-Phone Interpretation (OPI), has emerged as a crucial solution for companies seeking to bridge language gaps efficiently. These services allow businesses to connect with clients, partners, and employees across […]
Multilingual Customer Support: Enhancing User Experience Through Language Diversity
In an increasingly global marketplace, customers expect businesses to communicate with them in their preferred language. Offering multilingual customer support is no longer just a nice-to-have feature—it’s a necessity for businesses looking to expand internationally and maintain customer loyalty. Companies that invest in multilingual support can greatly enhance their customer experience, leading to improved satisfaction, […]
Bilingual at Expomina 2024: Networking and Creativity in the Mining Sector
This year, from September 11 to 13, Bilingual had the honor of participating in Expomina 2024, one of the most important events on the mining sector’s calendar. The fair, which brings together the industry’s key players, was an excellent opportunity to expand our network, strengthen relationships, and showcase our linguistic solutions tailored to the sector’s […]
Unlocking 2024: Trends and Insights in the Language Service Industry
As the world becomes increasingly interconnected, the demand for language services continues to soar. In 2024, the language service industry is witnessing transformative shifts driven by technological advancements, cultural nuances, and evolving global landscapes. Let’s delve into some key insights shaping the future of translations, interpretations, localizations, and more. In a world where communication knows […]
Enhancing Customer Experience: The Strategic Advantage of Bilingual Contact Center Agents
The Growing Bilingual Demographic in the US In the United States, the Hispanic population reached 62.1 million in 2020, accounting for 18.7% of the nation’s total population. This demographic shift underscores the importance of bilingual customer service in catering to a significant portion of the US market. Moreover, a study by Common Sense Advisory found […]