With businesses increasingly operating on a global scale, the need for effective, real-time communication across languages has intensified. Remote interpretation, specifically Video Remote Interpretation (VRI) and Over-the-Phone Interpretation (OPI), has emerged as a crucial solution for companies seeking to bridge language gaps efficiently. These services allow businesses to connect with ...

In an increasingly global marketplace, customers expect businesses to communicate with them in their preferred language. Offering multilingual customer support is no longer just a nice-to-have feature—it’s a necessity for businesses looking to expand internationally and maintain customer loyalty. Companies that invest in multilingual support can greatly enhance their customer ...

This year, from September 11 to 13, Bilingual had the honor of participating in Expomina 2024, one of the most important events on the mining sector’s calendar. The fair, which brings together the industry’s key players, was an excellent opportunity to expand our network, strengthen relationships, and showcase our linguistic ...

In the realm of business process outsourcing (BPO), cultural affinity is a crucial yet often overlooked attribute. When outsourcing customer service and support, understanding the cultural nuances of your customers can significantly enhance their experience; this is where nearshore BPOs shine. Understanding Cultural Affinity Cultural affinity refers to the shared ...

The global landscape of work is undergoing a profound transformation, driven by the rise of remote outsourcing. This emerging trend is reshaping the way companies approach talent acquisition, productivity, and cost-saving measures. The Advantages of Remote Outsourcing Remote outsourcing offers a myriad of benefits for businesses. By tapping into a ...

As the world becomes increasingly interconnected, the demand for language services continues to soar. In 2024, the language service industry is witnessing transformative shifts driven by technological advancements, cultural nuances, and evolving global landscapes. Let’s delve into some key insights shaping the future of translations, interpretations, localizations, and more. In ...

The Growing Bilingual Demographic in the US In the United States, the Hispanic population reached 62.1 million in 2020, accounting for 18.7% of the nation’s total population. This demographic shift underscores the importance of bilingual customer service in catering to a significant portion of the US market. Moreover, a study ...