Data-Driven Language Solutions: Measuring the ROI of Multilingual Communication

In today’s data-driven world, businesses are increasingly focused on measuring the impact of their investments, and language solutions are no exception. For companies operating in multiple markets, investing in multilingual communication is critical, but it’s equally important to understand the return on investment (ROI). With the right tools and metrics, businesses can quantify the benefits […]
Enhancing Customer Experience: The Strategic Advantage of Bilingual Contact Center Agents

The Growing Bilingual Demographic in the US In the United States, the Hispanic population reached 62.1 million in 2020, accounting for 18.7% of the nation’s total population. This demographic shift underscores the importance of bilingual customer service in catering to a significant portion of the US market. Moreover, a study by Common Sense Advisory found […]