Mejora de la experiencia del cliente: la ventaja estratégica de los agentes bilingües del centro de contacto
The Growing Bilingual Demographic in the US In the United States, the Hispanic population reached 62.1 million in 2020, accounting for 18.7% of the nation’s total population. This demographic shift underscores the importance of bilingual customer service in catering to a significant portion of the US market. Moreover, a study by Common Sense Advisory found […]