How to Measure the Performance of Voice Support Agents
In customer service, the performance of voice support agents is crucial to shaping customer perceptions and achieving business success. To ensure every call aligns with your brand’s standards, organizations must evaluate voice support agents accurately and consistently. But how do you evaluate voice support effectively, ensuring both quality and consistency across every call? Let’s explore […]
Training Multilingual Agents for Consistency and Quality
https://www.freepik.es/foto-gratis/personas-que-trabajan-centro-llamadas_22896175.htm#fromView=search&page=1&position=13&uuid=819ec10a-1359-4821-8cd0-77f68b20faa5&query=capacitaciones+de+call+center In a world where customers expect instant and personalized communication, the ability to deliver seamless multilingual support has become a defining factor for business success. Yet offering service in multiple languages is only effective if it is consistent and high-quality across every interaction. This is where training multilingual agents becomes a strategic advantage. At […]
Top 10 Skills Every Voice Support Agent Should Master
https://www.freepik.es/foto-gratis/mujer-llamada-centro_1583968.htm#fromView=search&page=5&position=24&uuid=14e96330-8ae1-475f-8fc5-dc47ce9e9b73&query=call+center+agent Customer expectations are no longer defined solely by quick resolutions. Today’s customers demand interactions that are efficient, empathetic, and tailored to their needs, whether they are calling a bank about a security concern, contacting a healthcare provider for urgent information, or seeking technical assistance from a telecom company. In this context, voice support agents […]
Why Phone Support Still Matters in a Digital Age
https://www.freepik.es/foto-gratis/agente-feliz-centro-llamadas-auriculares-mientras-habla-clientes-trabaja-oficina_26345292.htm#fromView=search&page=1&position=7&uuid=58bd86b6-a40a-45d7-acb4-624c9a835cc1&query=phone+support Digital transformation has reshaped how companies interact with customers. AI-powered chatbots and self-service platforms help businesses streamline operations and reduce costs. Even as technology evolves, one channel stands out: phone support. Customers reach for the phone when they want quick answers, personal reassurance, or help with complex issues. Ignoring this preference risks damaging customer […]
The Psychological Edge of Speaking to a Real Person
https://www.freepik.es/foto-gratis/mujer-hermosa-joven-ropa-casual-auriculares-microfono-mirando-confiado-sonriendo-sentado-mesa-portatil-sobre-fondo-azul-trabajando-oficina_17529175.htm#from_element=cross_selling__photo When a customer calls their bank about a suspicious charge, or a patient reaches out to a healthcare provider with a pressing concern, the last thing they want is a maze of automated menus. In moments that matter, nothing compares to the reassurance of a real conversation with a human agent. Beyond problem-solving, that […]
Conferencia de IA Multilingüe Masiva en Salt Lake City
As global communication becomes more dynamic and complex, the demand for efficient, scalable, and intelligent language solutions has never been higher. The Massively Multilingual AI Conference, hosted in Salt Lake City and other major cities around the world, brings together innovators, researchers, and industry leaders at the forefront of natural language processing, speech recognition, machine […]
FIT World Congress
In an increasingly interconnected world, the power of language cannot be overstated. This is precisely what the FIT World Congress embodies: a premier global event that brings translators, interpreters, and terminologists together to champion cultural exchange, amplify language services, and explore how machine translation and evolving technologies shape our industry. For decision-makers in sectors like […]
Por qué es clave trabajar con proveedores certificados en ISO 17100 y HIPAA
When selecting a language service provider (LSP), companies typically evaluate pricing, turnaround times, and the provider’s use of technology. Yet, there is another crucial criterion that is often overlooked: certification. In particular, certifications like ISO 17100 and HIPAA serve as benchmarks of quality, reliability, and security. If you are seeking a partner to handle multilingual […]
5 formas en que nuestros servicios escalan con tus proyectos globales
For companies looking to scale internationally, delivering consistent brand experiences across languages and regions is essential. This requires more than just translation services. It demands an integrated, scalable language and customer experience strategy. At Bilingual, we help enterprises grow globally without barriers. With a proven presence across six international locations, certified processes, and a robust […]
Cómo garantizar la coherencia de marca en varios idiomas mediante glosarios centralizados
Expanding into new markets is a major opportunity for growth. Still, it comes with a challenge that many organizations underestimate: making sure your brand speaks with the same clarity, tone, and authority in every language. The truth is, a visually perfect campaign can still fail if the words do not reflect your brand identity consistently […]